商务接待
颖尚租车商务接待服务流程
Yingshang Car Rental Business Reception Process
专业 · 安全 · 贴心 | Professional · Safe · Thoughtful
一、预约阶段 | Booking Stage
客户通过官网、APP、邮件或客服电话联系颖尚租车，说明接待时间、地点、人数、行程需求及特殊要求（如欢迎牌、饮品、车内设备）。
客服确认车型、价格、路线及服务人员安排（专职司导/礼仪接待员）。
客户支付定金或全额费用（依套餐政策），获取订单编号与专属客户经理联系方式。
客服发送确认函（含司机/接待员信息、车牌号、预计到达时间及行程细节）。
Client contacts Yingshang via website, app, email, or hotline, providing reception time, locations, number of guests, itinerary needs, and special requests (e.g., welcome sign, refreshments, in-car equipment).
Service team confirms vehicle type, pricing, route, and staff assignment (dedicated driver / reception attendant).
Client pays deposit or full amount (per package policy) and receives order number & account manager’s contact.
Confirmation letter sent with driver/attendant info, license plate, ETA, and itinerary details.
二、接待前准备 | Pre-Reception Preparation
司机/接待员提前检查车辆（清洁、油量、空调、Wi-Fi、矿泉水等）。
根据客户需求布置欢迎牌、鲜花或企业标识。
预先熟悉行程路线与时间节点，规划备用路线应对交通变化。
与客户或主办方再次确认当天流程与特殊安排。
Driver/attendant checks vehicle in advance (cleanliness, fuel, A/C, Wi-Fi, water, etc.).
Set up welcome sign, flowers, or company logo per client request.
Familiarize with route & schedule; prepare alternative routes for traffic conditions.
Reconfirm day’s plan and special arrangements with client/organizer.
三、现场接待 | On-site Reception
接待员提前到达指定地点（机场、车站、酒店、会场），举牌或佩戴标识等候。
见到来宾后微笑问候，核对身份并协助搬运行李或物品。
引导来宾登车，车内简要介绍当日行程与注意事项。
途中可根据需要提供饮品、报纸或商务资料，保持舒适氛围。
Attendant arrives early at designated location (airport, station, hotel, venue) holding sign or wearing ID badge.
Greets guest with smile, verifies identity, assists with luggage/items.
Guides guest to vehicle; briefly explains itinerary and key notes.
Provides drinks, newspapers, or business materials during ride as needed, ensuring comfort.
四、行程执行与应变 | Itinerary Execution & Contingency
按预定时间与路线行驶，确保准时抵达各站点。
如遇交通堵塞或突发事件，立即启用备用路线并通知客户。
在会议/活动间隙提供短暂休息或转场服务。
始终保持礼貌、专业态度，保障客户隐私与安全。
Follow planned time and route to arrive punctually at each stop.
In case of traffic or incidents, switch to backup route and inform client immediately.
Offer short rest or transfer service between meetings/events.
Maintain polite, professional demeanor; protect client privacy and safety.
五、结束与结算 | Completion & Settlement
将客户安全送达最终目的地，协助搬运行李或物品。
与客户确认服务完成情况，征询意见与建议。
按约定方式完成尾款结算（现金/刷卡/线上支付）。
向客户致谢，并赠送企业名片或后续服务优惠信息。
Safely deliver client to final destination; assist with luggage/items.
Confirm service completion and collect feedback/suggestions.
Complete final payment per agreed method (cash/card/online).
Thank client and provide business card or info on follow-up offers.
六、售后服务 | After-service
客户经理在24小时内进行回访，了解满意度与改进建议。
汇总案例形成服务优化方案，提高后续接待质量。
建立客户接待档案，便于下次快速匹配需求。
Account manager conducts follow-up call within 24 hours to assess satisfaction and gather suggestions.
Compile cases into service improvement plans for higher quality future receptions.
Maintain client reception profile for rapid matching next time.
七、商务接待的核心优势 | Key Advantages
✅ 专属司导/接待员：全程陪同，形象专业
Dedicated driver/attendant: professional presence throughout
✅ 定制化布置：欢迎牌、鲜花、企业VI呈现
Custom setup: welcome sign, flowers, corporate branding
✅ 准时保障：路线预演+备用方案
Punctuality guarantee: pre-planned routes + backups
✅ 舒适体验：车内Wi-Fi、饮品、安静环境
Comfort: in-car Wi-Fi, refreshments, quiet atmosphere
✅ 隐私安全：严格保密，正规运营资质
Privacy & safety: strict confidentiality, licensed operation
✅ 灵活应变：突发状况快速响应
Flexibility: fast response to unexpected situations
八、联系我们 | Contact Us
📞 商务接待专线：刘先生 Mr. Liu 133 7002 5039
