颖尚租车车况与司机守则

Yingshang Car Rental Vehicle Condition & Driver Code of Conduct

专业 · 安全 · 贴心 | Professional · Safe · Thoughtful

一、车况管理守则 | Vehicle Condition Management Rules

1. 日常检查 | Daily Inspection

• 每日出车前必须检查车辆外观、轮胎气压、油量/电量、灯光、刹车、喇叭、雨刮器、空调、仪表盘警示灯。

• 接客户前将车辆加满油，以免中途加油浪费客户时间。

• 出车前须进行车辆安全检查，减少车辆故障的可能性，确保车辆行驶安全。

• 确保车内清洁无异味，车内严禁吸烟，无论是行驶过程中还是停泊等待客人的时候。

• 每次出车前车辆内外需清洗干净，特别是座套、脚垫、储物盒等。

• 车内需保持空气清新，不得有异味。

• 车内不存放私人物品，私人必需品须放置在车辆后备箱内，原则上长途期间司机物品不能超过一个行李箱。

• 车上空调功能需完好，以保证车内温度符合客户要求。

• 发现问题立即报修，严禁带故障上路。

• Before each shift, inspect exterior, tire pressure, fuel/electric level, lights, brakes, horn, wipers, A/C, and dashboard warning lights.

• Refuel before picking up client to avoid mid-journey refueling that wastes client time.

• Conduct safety inspection before departure to reduce chances of breakdown and ensure safe driving.

• Ensure the cabin is clean and odor-free; smoking is strictly prohibited inside the vehicle at all times, whether moving or parked awaiting clients.

• Clean interior and exterior thoroughly before each trip, especially seat covers, floor mats, and storage compartments.

• Ensure fresh air inside the vehicle; no unpleasant odors allowed.

• No private items stored in cabin; essentials must be placed in trunk. Limit driver’s baggage to one suitcase for long-distance trips.

• Air conditioning must function properly to meet client temperature preferences.

• Report any issue immediately; never drive a faulty vehicle.

2. 定期保养 | Regular Maintenance

• 按厂家规定周期进行机油、滤芯、刹车油、冷却液等更换。

• 定期检查底盘、悬挂、制动系统和电瓶状态。

• 保养记录存档，确保每辆车处于最佳运行状态。

• Perform oil, filter, brake fluid, coolant replacements per manufacturer schedule.

• Regularly check chassis, suspension, braking system, and battery condition.

• Keep maintenance records to ensure every vehicle operates at optimal condition.

3. 清洁与形象 | Cleanliness & Image

• 每次任务结束后清洁车厢，垃圾及时清理，定期深度清洗内饰与外观。

• 按客户需求或活动要求完成车身标识、LOGO、编号的张贴与维护。

• Clean the cabin after each task; remove trash promptly; conduct regular deep cleaning inside and out.

• Install and maintain vehicle logos, numbering, and decals as required by client or event.

二、司机行为守则 | Driver Code of Conduct

1. 仪容仪表 | Appearance

• 穿着公司统一制服，佩戴工牌，仪容整洁、精神饱满。

• 保持个人卫生，形象与衣着需清爽、干净、整洁。

• 上班期间不允许食用有异味的食品，以保持口腔气味清新。

• 保持个人卫生，身上无异味，言行文明得体。

• Wear company uniform and ID badge; maintain neat appearance and positive energy.

• Maintain personal hygiene; dress neatly, cleanly, and tidily.

• Do not consume odorous food during working hours to keep breath fresh.

• Practice good personal hygiene; be courteous and well-spoken.

2. 守时与路线 | Punctuality & Route Compliance

• 至少需在约定服务之前10分钟到达客户指定地点，并主动与客户取得联系。

• 提前到达接送点或岗位，按时刻表准点发车/到达。

• 行车时需选择合理的路线，节约客户时间与里程。

• 熟悉线路与备选路线，遇堵车或封路及时启用预案并通知调度。

• Arrive at client’s designated location at least 10 minutes before agreed service time and contact client proactively.

• Arrive early at pick-up points; depart and arrive on schedule.

• Choose optimal routes to save client time and mileage.

• Know routes and alternatives; activate contingency plans and inform dispatch in case of congestion or road closure.

3. 安全驾驶 | Safe Driving

• 严格遵守交通法规，杜绝超速、闯红灯、疲劳驾驶、开车使用手机。

• 无论是市区道路还是高速公路行驶，严禁超出规定时速。

• 严禁在高速公路紧急停车道上行驶。

• 树立良好的驾驶作风，不争先抢道，坚持文明行车。

• 保持安全车距，平稳起步与刹车，确保乘客舒适与安全。

• 行驶中遇客户赶时间，不得违反交通法所规定的行车速度而超速行驶，以免发生意外，同时做好解释工作。

• 严禁疲劳及酒后驾驶。

• 时刻牢记“安全第一”。

• Obey all traffic laws; no speeding, running red lights, fatigued driving, or using mobile phones while driving.

• Never exceed speed limits on urban roads or highways.

• Never drive on highway emergency lanes.

• Maintain good driving manners; do not compete for lanes, always drive civilly.

• Maintain safe following distance; start and brake smoothly for passenger comfort and safety.

• If client is in a hurry, do not speed beyond legal limits; explain politely to avoid accidents.

• Strictly prohibit fatigued or drunk driving.

• Always bear in mind “Safety First”.

4. 客户服务 | Customer Service

• 上班期间应精神饱满，给人健康向上的职业形象。

• 对客户应面带笑容，热情、礼貌，言语文明，说普通话，坚持客户至上，服务第一的待客宗旨，给客户以亲切、愉快、轻松和安全的感觉。

• 在乘客上下车时应微笑点头示意。

• 不得随意通过后视镜窥看乘客。

• 车内客人谈话时，除非客人主动搭话，不准随便插嘴。

• 不得在车内或行驶中向车外乱吐乱扔。

• 在行车路程中不得随意开启收音机。

• 主动问候，微笑服务，尊重乘客隐私。

• 协助搬运行李或物品，车内提供必要便利（水、纸巾、充电线）。

• 客户上、下车时，应主动下车为客户开、关车门。

• 树立良好的职业道德，搀扶老弱病残者上车，协助客人提拿行李。

• 在乘客关闭车窗时，司机位置车窗不得打开。在关闭车窗时，根据车内乘客着装情况，将车内温度调至合适温度。

• 客人中途下车前，应同客人确认下次上车时间和地方并告诉自己停车的大致方位，并保持手机畅通。

• 遇到客户心情不好时，应采取克制的态度，理智处理，不得与客户发生正面冲突。

• 禁止与乘客发生争执，遇到问题及时报告调度或客服。

• Remain energetic during working hours to present a healthy, professional image.

• Greet clients with a smile; be warm, polite, speak Mandarin, uphold “customer first, service foremost” to give a friendly, pleasant, relaxed and safe feeling.

• Nod and smile to passengers when they board or alight.

• Do not look at passengers through the rear-view mirror casually.

• Do not interrupt passengers’ conversations unless spoken to first.

• Do not spit or litter from the vehicle while stationary or moving.

• Do not turn on the radio arbitrarily during the journey.

• Greet proactively with a smile; respect passenger privacy.

• Assist with luggage/items; provide necessities (water, tissues, charger).

• Get out of the vehicle to open and close doors for clients at boarding/alighting.

• Uphold professional ethics; assist elderly, weak, sick or disabled passengers and help with luggage.

• When passengers close windows, keep driver’s window closed; adjust temperature suitably according to their clothing.

• Before passenger alights midway, confirm next boarding time and place, inform approximate parking location, and keep mobile reachable.

• Handle client dissatisfaction calmly and rationally; do not engage in direct conflict.

• Avoid disputes; report issues to dispatch or customer service promptly.

5. 应急处理 | Emergency Response

• 遇交通事故、车辆故障或乘客突发不适，首先确保人员安全，随后按公司应急预案处理并上报。

• 熟练使用车上急救包与消防器材。

• In case of accident, breakdown, or passenger medical issue, prioritize safety, then follow company emergency protocol and report.

• Be proficient in using onboard first-aid kit and fire-fighting equipment.

6. 保密与廉洁 | Confidentiality & Integrity

• 不得泄露客户行程、个人信息及公司商业机密。

• 严禁收受乘客或合作方财物、回扣等不正当利益。

• Do not disclose client itineraries, personal data, or company confidential information.

• Prohibit accepting gifts, kickbacks, or other improper benefits from passengers or partners.

三、我们的承诺 | Our Commitment

颖尚租车坚持专业、安全、贴心的服务理念，所有车辆均通过严格车况检测与维护，所有司机均经专业培训并遵守本守则，为客户提供安心、舒适的出行体验。

Yingshang Rental adheres to the service philosophy of Professional, Safe, Thoughtful. All vehicles undergo strict condition checks and maintenance; all drivers are professionally trained and follow this code to deliver secure and comfortable journeys for clients.

四、监督与改进 | Supervision & Improvement

• 公司定期组织车况抽检与司机考核。

• 客户反馈将纳入司机绩效评估，持续优化服务品质。

• The company conducts regular vehicle inspections and driver assessments.

• Client feedback is included in driver performance evaluation to continuously improve service quality.